Tom Wood Volkswagen

Took my 2013 GTI in for the normal 40,000 mile DSG service. My car ran perfectly when I dropped it off. The car was in the service bay for about 3 hours total...but when I got it back, the car had multiple lights / warnings come on as I was driving it home. Took it back in 3 days later to have these warnings checked and was told I needed a whole new gear shift assembly and it would be a $2,300 repair. I questioned the service tech and the service manager about this...and the response was it was no fault of theirs that this happened. Big surprise! How terribly convenient that the day I took it in for service, this gear shift assembly decides to break without any warnings whatsoever. Nevermind it is a part designed to last many more miles than the car has on it. It's so rare the dealership doesn't even stock that part. It feels very much like an inside sabotage of a perfectly good car...all to make a couple extra grand. The question of course is whether this is an isolated incident, or part of a larger conspiracy at this VW dealership or perhaps it is more pervasive and is the culture at ALL Tom Wood dealerships? Of course we will never know....but this incident feels like it was an orchestrated plan to defraud this customer. I will not be back ever!