Tom Wood Volkswagen

I had a miserable experience with the service department. I brought my car in to have an alignment done and after it was “fixed” I drove it on I465 the next day and discovered it was not corrected. I called and left a voicemail for the new service manager, who I met during my visit, to call me back to discuss the situation and he never returned my call. So I responded to their e-mail request to rate my visit and gave them a low score with an explanation. I received a phone call the next day by one of the service advisors and scheduled a follow up appointment to have the alignment checked again. When I brought my car back to them, exactly two weeks from the first visit, they looked at the car and told me the alignment was fine and I needed 4 new tires and all 4 rims were bent and needed to be fixed (I had my tires rotated and balanced in mid December by Tire Barn and they told me tires were good). So I questioned them why they did not mention this to me two weeks ago during my last visit and they could not give me a good answer. I then asked them to give me a copy of the alignment report (they have always given me a”before and after” report the previous three times I had my alignment done there over the past 2 1/2 years). They could not produce one or find one and could not give a good answer why this occurred. I then decided to go talk with the GM, Kent Golden, and told him what I experienced and he told me he would look into it and get back with me by Friday ( my appointment was on a Monday) because he was leaving for Las Vegas the next day. He did get back with me and left a voicemail that did not make much sense. I returned his call and left him three voicemails over the course of two weeks and he never returned my call.So I decided to call his direct supervisor, Robert Kennedy Edwards, and left him a voicemail a week ago about the situation and he has not returned my call. Therefore, I can only make the assumption that they don’t care about me or my experience and they don’t want to correct what I paid for in the first place. They would rather tell me I should buy four new tires from them and let them fix my “bent rims.” Of course, they expect to be paid for those services and if I didn’t they would be mad and come after me to collect their money. I guess it’s only fair that I give them a poor rating for not correcting what I paid for and then not returning calls and avoiding the situation. I spent a lot of my personal time dealing with their terrible service and they still haven’t fixed the original issue with my alignment. POOR SERVICE, BAD MANAGEMENT AND AWFUL BUSiNESS PRACTICE!