Bill Jacobs BMW
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Dealership Service Review
service Rating
The Service Department Sells Cars
Written byon 07/14/2016
I brought my 5 Series in for service for a few mechanical issues. Deanna Decarlo was the service manager assigned to my appointment. She provided an excellent customer experience. She guided me through the technical issues and gave me an estimate for the repairs. I decided it was time to get a new car. I shared with Deanna that I was either going to purchase a E350 or a 528ix. Deanna got me into a 2016 528ix courtesy car to help me make my decision. This was the exact car I was interested in purchasing. Deanna's excitement about the car and dealership convinced me to seriously consider buying a new car from Bill Jacobs. Deanna connected me with Bill Earnest from the sales dept. I ended up buying a 2016 528ix. I appreciate Deanna and Bill's team work to make my overall experience second to none.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes