Woodfield Nissan

My experience at Woodfield Nissan was horrible. I purchased a 2014 Nissan Maxima and was lied to every step of the way. I was told I would receive several incentives that would help with my negative equity on my trade in however, they only up charged the vehicle I purchased (the Maxima). I was charged $4,300 for a service contract that I was never informed about. I was not given my VPP discount which would discount the price to the invoice price. I reviewed my paperwork the morning after the purchase and went in to discuss the issues and no one was ever available to speak to me. After several attempts to resolve theses problems we were able to get the service contract cancelled but nothing else. My car payment could've been reduced approximately $60 without this contract but they were not willing to rewrite the loan. The issue regarding the VPP discount was never resolved and the finance manager Erica informed my fiancé that "it is none of the customer's business on how much invoice is for a vehicle". Wow! How is that possible when the discount is through his employer which states the car will be purchased below the invoice price? Erica was very rude and disrespectful to my fiancé and I could not believe that she was a representative of Nissan. There were many lies told from Gary who wrote the finance agreement and one week later I was informed he was no longer employed. I'm not sure if this was a lie or the truth however, if true I believe the company should have further investigated my problem. I filed a complaint with consumer affairs. This has not solved anything and they have decided not to further pursue the issue because they said it is up to the dealership to respond. I'm am highly disappointed and I will never purchase another Nissan due to this experience!