Jack Phelan Chrysler Dodge Jeep Ram

Where do I start. I do not wish to get anyone in trouble by way of this review. I have brought my vehicle in to be serviced 3 times for the same issue. The shifting assembly was repaired early 2017. I've been back on two different occasions for the same issue. Granted I was going through the warranty company which didn't make things any easier. But the amount of "middle man" work that i had to do to keep an open line of communication was ridiculous. The service provider at the dealership would tell me one story and the warranty another. I truly didn't know what to believe. This last time I took the vehicle in was for the power steering pump that was replaced a couple months prior to 12/18. It began to leak again. But the issue with the shifter was still pertinent. The vehicle would down shift while driving. So the warrant company and the dealership finally came to an agreement and the warranty company sent over the parts required. Once replaced they noticed that you could shift without pushing down the brake. When I called the dealership for the update and when the service associate was explaining it to me they started laughing. I understand the situation was getting wore but there was no need to laugh at someones misfortunes. Then after they layed that on me the service associate said there was ANOTHER problem. With the vehicle sitting idol for so long the parking brake had seized onto the rotors and that it was a $500 repair. I explained to the sales associate that I've never used the parking break and that when I dropped the vehicle off that was not an issue so for me to pay would be ludicrous. He stated that unfortunately they don't staff enough people to "be moving the cars around" and that I should probably call the insurance company to see if they can cover. And if they were to take care of that issue for free that the people in charge of ordering break parts would "not be to happy." I don't know how this then falls on me when the vehicles been in your care since 12/18! I still haven't received the vehicle and or a phone call with an update. I have to constantly call every week for an update or else I will never hear from them. I've been out of a vehicle for to long and people at the dealership think that this is a joke.