Jack Phelan Chrysler Dodge Jeep Ram
Customer Reviews of Jack Phelan Chrysler Dodge Jeep Ram
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Went in to get approved for 2016, got approved for 2018! Never in my life did I think I would get approved for basically a brand new car.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Best Car Buying Experience Ever!
I recently stopped in to look at ProMaster 2500's for my construction business. I looked at new and used ones with Ryan Stogdill. He was very knowledgeable and was beyond patient as we looked through the inventory. When it came to the numbers it got even better, we got our price and couldn't be happier! Thanks Seba and Ryan!!!!
Pascual did everything in his power to get me in the car I wanted. There was a mixup in the rebate but I still ended up with the van I wanted and with the entertainment for my kids. Thank you to him and Mr. Novak in Finance
The sales staff ,especially Ruben Mendoza were incredibly helpful and pleasant. The no pressure helpful attitude they bring will make me recommend Ruben and Jack Phelan to anyone looking for a Dodge or Jeep vehicle
I can't tell you how excited am to be in my new car and what an amazing group of people these guys are. Mike and Ethan worked miracles to get my low monthly payment especially since my credit is bad (in the dumps bad). Ruben was my sales guy who was not only patient but awesome. He took his time and explained everything to me making sure I understood it and had no questions. I highly recommend them no matter what your credit is.
One and only....
i recently as march 26,2016 bought a car from jack phelan chevy in countryside. when I went in I fully explained that I didn't have good credit, and really couldn't put anything towards a down payment, that all I had was my trade in. oh, that's fine, fine, we will see what we can do and try to help you, they said. yeah, they helped alright. to a car that I was told had the one owner, a family that out grew the car and wanted something bigger. ok, I didn't believe them but ok. they showed me one and only one car, a 2010 mazda 5 w/18,000+miles on it. Nice, I drove it, nice, ok. the air tire pressure light was on while driving it, I asked about it the salesperson said they would check it out, ok. so now the pprwk. I was never offered an extended warranty, not once was one even mentioned, that it didn't have one. unfortunately, since it had been oh, say 10+yrs since I bought a car, I made the mistake of not asking about one, my bad. that's besides the point. then they tried their magic in the loan department, turns out I had to put a $500 dwnpymt anyway, after I said I really couldn't put anything down, just my trade in,which I feel they cheated me on, but that's another story. anyway, I sign all the necc pprwk. I'm told to bring the car in at a later date to have the air tire pressure symbol looked at, ok, no problem. it does get fixed at a later date. now onto the grinding noise I notice on the car. sounds like the brakes, maybe? then another light comes on on the dash, really? so I call and speak with a mgr who says bring it in we'll take a look at it. I do and next thing you know even before it goes to the back, they are telling me how much its going to cost me to have these checked out! oh, did I mention that I have only had the car for 3 WEEKS!!!!! I was shy by a week in having it 4weeks and I'm having issues with it! I complained and hemmed and hawed abt not paying for something that wasn't my doing! I feel that if the car was properly inspected these issues wouldn't be happening. needless to say, they took the car in and looked at it. turns out something came loose on the brakes and the o2 sensors needed replacing. so, once again, I had to come back to have the o2 sensors taken care of. sat at the dealership for 4hrs while the car was being serviced. so now, june11,2016 im having to buy 4 new tires for the car cause I got a flat abt 2wks ago while driving! luckily it happened by a tire shop, expert tire in worth, and I drove there to see about the tire. it was blown out! blown out, a big hole in it! turns out that all 4 tires are DRY ROTTED! which from what I understand means that the car was not driven a lot, it did more sitting then driving! 18,000+, 6yrs, 2010, should have saw the red flag on that one! it sounded to good to be true and it is! not sure when the dealership got this car, but it was not properly inspected! how can a mechanic inspect the car and let it go with the tires being the way they were? this dealership sold me the car, I feel knowing things were wrong with it. like at the start the tire pressure light being on! I am very unhappy with this place and will not, ever, recommend them to anyone! I know buying a used car you are buying someone elses problems, but I would expect that from someone off the street, not a dealership that is supposed to check cars out, make them better if need be for the next owner! with jack phelan, this is not the case!!!!!!! below it is asking for type of review, I can only choose one below, but here I can choose both, SALES AND SERVICE.......
- Recommend this dealer? No
- Did the dealer honor all commitments made? No
Why go anywhere else
Jack Phelan Dodge has been my dealership for sales and service for longer than I can remember. My parents used to go the the Chevy dealership they have also back in the day. Every time I come here I am treated like a member of the family. They are genuine and honest. They never do more than what needs to be done and fight for everything that does without hitting the pocket book too hard. Which is great since I am on a fixed income. They have serviced all of my vehicles whether they be the ones I bought here or my friends vehicles that they stupidly bought somewhere else. They run great specials all of the time my favorite being the 4 oil change package that includes all of your fluids as well as a 16 point inspection. I have purchased my last three vehicles from here and always got what I wanted and actually this last time I got more for less than I expected to spend. Ethen, Svet, and Mike in sales took very good care of me from start to finish to make sure I got the best deal and was happy the whole time. We laughed and hugged and danced. I was the priority even though the showroom was packed. And though the car needed a couple of service things, Brian and Robert took care of it quickly and efficiently. As I saw Javi pull my new car up, I cried because I knew I got what I wanted and I was loved. These are the people you want to do business with. There are no secrets, no scams. Just people doing for people no matter what the cost to them. That's why I always come back here.
Worst auto dealership experience ever!!
I want to leave a review for Sales Manager "Daniel Taylor: He was very rude, arrogant and has ego problem. I would recommend him to take some behavior classes to learn about appropriate manners and professionalism. Just by wearing a suit one doesn't become a professional!! We may have had a deal if it was not him and I would never go back to this dealership so I don't have to see this man again. It seems like either they make so much easy money that they don't care or they just didn't want to sell the car. They price their car thousands of dollars above True Market Value, ignore all research data presented and my trade-in car is worth wholesale price for them and less than any other dealer offered. And he just abruptly walked away on my face with rude attitude if I don't meet on his price. The dealership must have some policies regarding customer respect and developing a goodwill which is worth a lot more specially in bad times. The other thing that would keep me away from buying at this dealership is now I don't feel comfortable with them and I don't trust them that they will cooperate to resolve any issues (if any) after purchase of the vehicle. I also noticed the same behavior was trickling down to the other salesman involved. The employee represents it boss!! I strongly recommend to STAY AWAY from them if you don't want to waste your time and ruin your valuable day. I was surprised to see all 5 star ratings/reviews on their own website and when I tried couple times to leave a review with poor rating it never went through and appears to be website problem. Apparently it's a third party which favors company by not accepting poor reviews. No wonder why they have ONLY 5 star reviews on the website. If there is someone in authority at the company who really cares about customer service, they must take this seriously and put efforts in educating the sales team to demonstrate appropriate behavior.
Lies, no after sales support
I would highly recommend staying away from Jack Phelan Dodge at all costs. I bought a used 2006 Jeep Commander from there 9 days ago. I can't even tell you the amount of issues I have had with this dealership since driving off the lot: I was not given adequate paperwork to register and plate my car, I have been told by two different employees (both "finance managers") that my car would be picked up from my home and taken back to the dealership in order to fix a stereo problem that was agreed upon, only to be told by the "general manager" that the information both gave is incorrect; I find out that the dealership falsified information on my credit app when the lending bank calls me to verify information; and, to top it off, I have been promised calls back with information regarding all of my outstanding issues every day since I purchased the vehicle. I have received 0 calls back. Salesmen, "managers", etc... do not care. They have high pressure sales tactics and are just looking to move product off the lot. I went to this dealership due to an advertised internet price of $16,689. When it came time to talk deal, they tried to tell me the internet price was $17,599. Then it took me 20 minutes of back and forth for them to tell me what interest rate the "deal" they were presenting to me was based on. Turns out it was over 10%. I have a credit score of 770. The "sales manager" tried to tell me I was mistaken and that my score was in the mid 600's. Glad I ran my credit reports before going to this dealership. Take my advice- shop elsewhere.
PLEASE DON'T GOTTA ASK/SEE JACK PHELAN EVER 3 CHICAGO DEALERs
I was winning bidder on EBAY item number 230313868429. If anyone can help me with this problem please email [violative content deleted] All the questions requirements were asked by me. to Suzuki America. Canada customs boarder crossing. BOTH SUZUKI AMERICA & JACK PHELAN dealer were fine with purchase of NEW Suzuki XL-7. WARRANTY as Suzuki website wirtes in bold letters "FULLY TRANSFERABLE". Mastercard 1000$ down payment made Dec19 2008. FULL Bank wire balance of 14,183.00 was sent DEC 23rd 2008. 2 hours after money send the HORROR started. The sales person Jorge Solo, told me they could not sell car to Canadian. I made sure Jorge understood refund should be sent to me soon as Bank wire arrives. Jorge assured me everthing will be taken care of that day. After the sale was not complete. No sales personell would help. Seems once their commisions are lost customer service DISSAPEARS TOO. After countless long distance phone calls, unanswered emails, and your typical "I WILL SPEAK TO MANAGER", "MANAGER NOT IN" ,"MANAGER WILL CALL YOU BACK", "MANAGER OUT FOR THE DAY" plus many more....Shaking with the nervousness of loosing over 18,000.00 in Canadian funds. Constant throwing up. On Dec 30Th, I called to speak to someone in accounting dept. to make a down payment. "YES I LIED" I was transfered to ELLIE, When explaining to her about my problem. She mentioned Jorge Doesn't work there anymore. She never knew anything about a refund. No one spoke to her at all. I nearly fainted. I was so mad I made threats about police action. and filing ebay and internet fraud claims. I still may file. SHe was very helpful. The only person at JACK PHELAN DEALERSHIP THAT CARED. Buy Dec 31 I had all original funds returned. It doesn't end happy. When funds wer deposited. With the almost 2 week delay. the canadian dollar lost value. We lost 700.00 difference in deposit money back into our account. It's now February Ebay case is being investigated. I lost me job.. Again constant emails to [violative content deleted] The owner of Jack Phelan dealerships admits error. John Phelan once offered 200.00 US. after email communcation. I wanted to negotiate a higher amount 425.00 US John emailed me back and withdrew his offer. I would like to reach a financial agreement where I will not receive huge loss. SOMEWHERE IN THE MIDDLE. John refuses to negociate fairly. John Phelan clearly does not. I will copy this letter prior to submitting it, to John Phelan in hopes of a settlement. I will also forward it registered mail direct to John Phelan . Seriously Looking at Litigation. Be help. Claudio