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Kendall Ford Meridian


250 E Overland Rd, Meridian, ID 83642 (map)
Today 9:00 AM - 8:00 PM
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Yes (17) No (1)
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Dealership Sales Review

1 out of 5 starssales Rating
New level of [non-permissible content removed] here
Written by Alan Wilson on 09/01/2023
Here's my Kendall Ford Experience I began the buying process online today and sent the the VIN and pictures of my trade to the salesman, to include pictures of the VIN. The tentative offer they made was good so I went to the dealer with my trade and they inspected it. Everything was good, we had the deal done, and I waited two hours for financing and then went in to sign the papers. We reviewed the deal again in the finance office, everything was good, so they began to print out the papers for me to sign. Then one of the sales managers comes into the finance office and says that he made an "egregious mistake". He quoted the trade in offer on the wrong vehicle and that mine was worth $15,000 less than what he offered. I provided them with the VIN of my vehicle to research before I even arrived at the dealership, they inspected my vehicle at the dealership and said everything was good, then two hours later when I'm about to sign the papers, he informs me of his "egregious mistake" and offers to "re-do the numbers" while telling me that my vehicle is worth $15,000 less than what they offered. Then he asked me if I really thought my vehicle was worth that much. This is a whole new level of scam that I haven't even heard of before. They had every opportuity to research my trade before I arrived at the dealership and while I was there. They didn't make a mistake with the offer. I would be careful when dealing with these guys and would recommend staying far away.
  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No

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Genesis Amador on 09/06/2023
Dealer Response
I am writing to address the recent interaction you had with Kendall Ford of Meridian and to offer our sincerest apologies for any inconvenience or misunderstanding that may have occurred during your visit. First and foremost, we want to acknowledge the clerical error made during the appraisal process. We understand that the appraisal provided to you for your Dodge Ram was based on the value of a 2500, while your vehicle is, in fact, a 1500. This discrepancy resulted from having another RAM being appraised at the same time in the system and our team giving you the value of the 2500, and we take full responsibility for this oversight. Once again, we apologize for any inconvenience this situation may have caused, and we appreciate your understanding. Your satisfaction is of the utmost importance to us, and we hope for the opportunity to make amends and provide you with a positive experience in the future.
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