Kendall Ford Meridian

This is the start of an exceptionally long process; the wife and I are currently exploring all our options regarding our vehicle and the issues incurred at Kendall Ford. In the meantime, I wanted to save others from being exposed to the dangers of buying from this dealer. So, I will be posting my review now instead of waiting. I was a long-time customer of Kendall. I have done 6 transactions with the Kendall brand because I was always under the impression “they would take care of me” but that is no longer. They really “screwed the pooch” this time! Especially after acting as if they did me a favor, when the issues I am still experiencing could have been avoided with a simple inspection of the vehicle. You know that sales pitch “We do a multi-point inspection on our vehicles. You are covered! Don't worry about it!"? Well, its worthless and it means absolutely nothing. You cannot tell me, at no point, did someone not come across some of the most blatantly obvious and simple issues that I have had to experience. Listen, I like to think that I am very reasonable person, and that it takes a lot to upset me. I was extremely tolerant of the issues and behavior I incurred during past few weeks, but no more! My point of contact during these issues has been “Geoff Paccassi”. I really do not like going after people’s personal character, I think it is low form of behavior. But I have to say it, this man takes the cake for his “I do not give a ****” attitude and his “Here, let me blow smoke up your ***” point of view. Having him insinuate that they did me some sort of favor, fixing the things that should not have been an issue in the first place, that really put the icing on that cake! The original issues that I brought the vehicle in for were not fixed. In fact, I was told “It’s normal”, but I located the exact service bulletin stating that it is in fact an issue. Then, while the vehicle was in their possession, they found a few other problems that they claimed to have fixed, but those items are still not operating correctly. For a place claiming to complete a “multi-point” inspection you would expect a little better than this. I am about to list some of issues I have/or am experiencing currently – Key Fobs inoperable (How many times did someone get into that vehicle before I purchased it? You mean to tell me no one noticed? Or just did not care?), Engine Auto Off/on not working, Parking Brake not working, battery drainage issues, possible CV Joint issues “can’t duplicate” they say (Did they even check the Joints?), and the worst for last…the high pitched, brain numbing noise coming from the rear differential module. Imagine your ears ringing, now times that by 10, this is the sound you hear coming from underneath this vehicle, but according to them it is “normal” and can only be found “When you are trying to look for it” according to their service dept. says. Yeah? Stand right next to the car and tell me that, because each salesman I spoke to (including Geoff) clearly heard the noise, acknowledged it and stated, “That’s not normal!” Oh, and do not forget there is the TSB which indeed says it is NOT normal. I couldn’t stand even being in a drive-thru with the windows down, that’s how loud the noise is. It seems after making a sale, they no longer care. I used to think this place was different from the rest, but they have proven they are not. Oh, and get this! Geoff’s solution to not being able to fix the vehicle, they wanted to sell me another one. Yeah, you get to make another sale huh. A win for the sales board! I was told “We can get you into something else” if I am “Still experiencing issues later”. This is the most asinine thing I have ever heard. Not only do I not have the luxury of going through a purchase process again, but I want the car that I picked in the first place. I want the car I purchased, to be working correctly. It is your responsibility as a dealer to ensure your vehicles are safe and ready for a customer to drive home - without issue! The only (partial) saving grace in this review was the salesman, (Tony Gozzo) he was incredibly supportive during this whole experience. However, in a typical car salesman way – it seemed that his job ended when he sold the car. We will not be returning here, and I will certainly make sure that nobody that I know does either. This does not end here though; I will be looking at all my options and voicing my opinion anywhere I can. Good luck Kendall!