Palmer Dodge Chrysler Jeep Ram
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I did not buy my Jeep here but they stepped up and made things right
Written byon 07/16/2012
I had some issues with a new 2012 GC I bought at a different dealer. It did not get fixed on the first service visit and my initial review was quite negative. However, I escalated within the dealership and with Chrysler and the management team at Palmer stepped in, took ownership, and got it resolved for me. They went above and beyond and exceeded my expectations.
From now on this will be my first stop when buying a car.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable