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John Thornton Chevrolet

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John Thornton Chevrolet
1971 Thornton Rd, Lithia Springs, GA 30122 (map)
Today 9:00 AM - 8:00 PM
Sales Rating
3.67 out of 5 stars (22)
Recommend:
Yes (2) No (1)
Service Rating
4 out of 5 stars (44)
Recommend:
Yes (2) No (1)
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Dealership Service Review

2 out of 5 starsservice Rating
BAD SERVICE TODAY
Written by CMCKIN307 on 09/12/2023
ABS Service light came on after vehicle was serviced at John Thornton Yesterday. Manger advised it could be from oil change. I agree but they did do their 13 point check and rotated my tires. I don’t know but I do know before going their I didn’t have any problems and the service advisor also advised there were no problems. So the manager advised it would be 5 days to schedule another appointment and that I would have to pay for a diagnostic for my breaking system.
  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No
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Serenity Gibson on 09/15/2023
Dealer Response
We strive for 100% satisfaction, and we regret to find out that this was not the case. Please reach out to us at (770) 941-8550 when you can so we can address this situation directly. Thank you and have a great day.
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