Ed Voyles Kia of Chamblee

I took my Stinger in for 10,000 mile service and to get the second oil change. When I dropped it off at 9:20 for my 9:30 Am appointment Justin told me after asking where I should wait to go thru the door/hall to waiting area. I did that and then proceeded to wait. I fully expected to Wait at least an hour or maybe an hour and a half, I did not expect to wait 3 hours, and then go to Justin’s service desk area, for him to be eating a cookie at his desk and to tell me oh yeah it’s done, I looked for you and didn’t see you. I had chosen a chair off to the right near showroom, In a grouping of four and table. So I could do some reading on my pad for work. I guess that must have been to far for Justin to walk. So I went back to area I was sitting and asked a sales person to get a manager, which he did. The manager went over service ticket and said they would call me concerning another separate issue I had with my car. I said I was very unsatisfied that Justin had let me set there waiting when the car was finished. He said well Justin had tried Texting me...which he had not...I once again let him know I was unhappy with the service experience. When I purchased the car I had to think twice about buying another KIA...having had poor experience either the service department of another KIA dealership... Allen my salesperson assured me at the time of purchase that wouldn’t be the case. Guess what WRONG!! It’s really a shame because I love my car and think KIa Design Team has done a wonderful job. But hopefully they will soon get their Service Team to catch up.