Angela Krause Ford

Walked out of this dealership on initial visit because we were told vehicle would be setup and ready for us to review on our appointment. We drove 30 min to get there only to find car was sold and no one knew we were coming. Completely unprepared. I went in to complain about our treatment and received arrogant remarks from a manager named Ross who wasn't even part of the conversation. After experiencing this complete lack of professionalism we walked out. They begged us to come back saying they would make things right. We eventually worked out a deal with Mumen and went to finance to sign off on the deal for a 99k Navigator. The finance guy 'Basil' was short and cut with us. When we started asking about rates he got belligerent and threw his hands in the air. He said we get what he gives us and that's it. Even though our credit is excellent disnt shop rates. He threw his hands in their air and became aggressive toward us with our 4 year old in the room with us. After his actions we got into a profane dispute that lead to us walking out after he got in my face to intimidate me. We obviously walked out with an agreed upon deal left on the table due to this incredibly unprofessional treatment. I was promised a call.the next morning from Zak Krause the owner. We didnt receive one so I called. He said he didnt have time to talk to me. I recommend anyone that isn't desperate and has good credit stay far away from this dealership. Not a dealership for educated shoppers.