Brandon Honda
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Very Disappointed, they left us hanging 3 times 🤬
Written by 03/12/2021
onBought used vehicle. They cleaned it to my satisfaction but that's it. Sat wecwere there 6 hours and computer went down. We were told to take the vehicle home and they would come to our home Monday to sign paper and actually to pick up trade in. They never showed or called. I went in Tuesday and told them the buttons on the steering wheel do no work and papers need to be signed. I was actually told I should pay for repairs myself since we got a good deal. He spoke with a manager and stated on Thursday the 4 chips in the windshield would be fixed and they would schedule repair for the Steering wheel. They also claimed they would be out that night to sign papers. Again, they were a no call-no show. On Wed I did get a call to schedule the windshield repair but couldn't do it until next week (I was told it would be done Thursday that but no big deal to wait another week). I asked about the steering wheel buttons and she knew nothing about it. I will not sign papers until either it's all fixed or in writing. If by Sunday, 2 days, they do not contact us about the vehicle, it's getting returned. No papers have been signed, no money exchanged hands and no word has been kept. We have spent 9 hours at the dealership so far and waited here for a full day and 2 evenings. My patients is gone and I will tell whoever will.listen about how they have lied and treated us!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
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Allen Hicks on 03/12/2021
Dealer Response
Thank you for taking the time to share this information, and your experience, with us. This is very concerning and I apologize for our lack of follow up. Would you please call me directly, or email me, so I can address these concerns for you.
Allen Hicks
New Car Director Brandon Honda
ahicks@brandonhonda.com
813-850-5012 Direct Cell
813-664-1234 Store
I apologize, the email is ahicks1@brandonhonda.com. Mistyped, looking forward to hear from you!
ReportAllen Hicks on 03/12/2021
Dealer Response
Thank you for taking the time to share this information, and your experience, with us. This is very concerning and I apologize for our lack of follow up. Would you please call me directly, or email me, so I can address these concerns for you.
Allen Hicks
New Car Director Brandon Honda
ahicks@brandonhonda.com
813-850-5012 Direct Cell
813-664-1234 Store
I apologize, the email is ahicks1@brandonhonda.com. Mistyped, looking forward to hear from you!
Report