Coggin Honda of St Augustine
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STAY AWAY FROM THIS PLACE
Written by 02/04/2016
onHello, my name is Jonathan Delconte, I'm 20 years old and living far away from home for college.
Recently I scraped together enough money to buy a car from Coggin Honda in Saint Augustine. I made the mistake of buying this car "As Is". The day after purchasing this car, the service engine light came on. And then shortly after the service engine light came on, the front bumper fell off while it was parked. I brought it in to be serviced by them. I was assured that my car was in okay condition when I bought it, and when I brought it in to be serviced. Then after the problems with my car continued, Coggin Honda told me to bring it to Audi, (The car was an Audi) so they could fix it. They told me that they would cover ALL of the costs. I brought it to Audi, who told me that the car had 2 oil leaks, that had likely been there for a while, (and at this point I had only had the car for a couple weeks). They told me it would be about $1,500 to $2,000 to fix this. Coggin Honda denied ever telling me they would cover anything. I made the mistake of not getting it in writing. After arguing
with them over it, they eventually decided they would cover $300 of repairs at the max. Every little bit helps, but that wasn't enough. After having the oil leaks repaired, things were okay for a few days. Thankfully I had a way to get to my college classes. Now, my transmission is completely fried. I have to bring it to Audi to fix, which costs about $4,000. I paid $6,000 for this car, and it's already around $8,000 just to get it working properly.
My point, I feel I've been defrauded.
I was assured that I was buying a car, but in reality I purchased a pile of metal parts that don't work.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
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service_1 on 02/13/2016
Jonathan, again I apologize for any inconvenience or frustrations what you may have experienced at our dealership. We value you as a customer and we certainly do not want to lose your business. Most importantly, we do not want to lose your respect. We are confident that we provided you with a great deal, but it is rather unfortunate that we did not meet your expectations. We are an honest, customer friendly dealership that aims to satisfy every customer. Despite your frustration, we would greatly appreciate another opportunity to work with you again. Please give me a call at 904-425-7404, so that we could discuss this in further detail. Jim Parziale, General Manager
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