Coggin Honda of St Augustine
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Dealership Sales Review
sales Rating
Too many issues
Written by 03/27/2020
onI initiated conversation to purchase a vehicle remotely. I recently purchased one through Atlantic Dodge Chrysler Jeep Ram. Let me tell you, Atlantic made it easy as possible to purchase a Jeep without stepping foot on the lot. We traded in an older Silverado. The sales rep even brought the forms and met me at work to sign them! When I wanted to buy a Toyota, my experience was far from the same. There were multiple issues that kept cropping up and eventually I cancelled the sale. I NEVER saw the car, never took possession but just got off the phone with the DMV folks because they were getting ready to suspend my license because I didn't have insurance on this car that I NEVER saw in person! Ridiculous and the salesman is quick to tell me they have nothing to do with the DMV! Well, the DMV wouldn't be trying to do this if the dealership hadn't told them I bought a car. The whole situation is laughable because they seemed like they didn't want to make the sale, they kept bringing up issues that needed to be resolved. Let me tell you this is now the icing on the cake. I had to pay the DMV to clear my license!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
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Jany Fong Djohan on 05/09/2020
Dealer Response
Thank you for taking the time out to write a review about your experience. I am so sorry that it was a negative one. Providing a great customer service and sales experience to our customers is our top priority. I would like to hear more about your visit, so please contact me at (904) 425-7404 so tha t we can discuss where we went wrong and gain that trust back. Jim Parziale, General Manager
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