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Sandy Sansing BMW


186 W Airport Blvd, Pensacola, FL 32505 (map)
Today 8:00 AM - 7:00 PM
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Yes (0) No (3)
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Dealership Service Review

1 out of 5 starsservice Rating
Avoid BMW Service dept. AT ALL COST!!!!
Written by Upset customer on 06/28/2023
I had a very bad experience at Sandy Sansing BMW Service dept. today. Particularly with a gentleman in a service department named Christian. Avoid this guy at all cost! I went in for a simple oil change.. 2 1/2 hours later, I finally got the car back. Before it went in, me and a lady named Cathy (very nice, knowledgeable service lady, she needs a raise), we both check all the lights in the car and everything was green (OK) for everything. When I got the car back one of the service lights said service needed to be done. I asked Christian about this he said do you want to have it serviced? I told him NO, you were just servicing this vehicle, what do you mean?? He proceeded to tell me there's nothing he can do, it was like that before it came in. I told him NO, me and Kathy the other service lady checked it out before it went in and every light was Green. Again, in a rude voice tell me there's nothing he can do and that I needed to have it serviced. Proceeded to argue with me and tell me that I was wrong about this light. I got Kathy to come over and verify all of the lights were green.. he then goes back and talks to somebody (I'm assuming whoever worked on the car) and says well it actually does that anytime you get a 4th oil change (not sure if that's correct, I'm new to these BMWs this is only the 2nd month I had this car). So, I asked Kathy about this and she said well you could just turn that light off by holding down the button inside of the dashboard (again, news to me). Why couldn't Christian tell me that instead of arguing with me and making me think that I needed to have the car serviced. Did he think I was that naive? Come on guy!! Probably won't be back at least not working with him!
  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? No

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