AutoNation Chrysler Dodge Jeep Ram Pembroke Pines
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Dealership Service Review
service Rating
Very disappointed
Written byon 10/06/2023
To start the appointment situation was a mess, there’s no list of appointments and walk ins! They do not know why I was there for even tho I do the online check in on time! When they “finish” supposedly doing the work shows on the invoice they give me I check it was a tire rotation on it. By my surprise the tire I mark was in the same side! When I asked them the person in the check in told me Yes is there and I td Him, well it was not done because I mark the tire and it is in the same place! Very disappointed because how i know that the oil change was perform as they said they did??
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
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Nora Sutter on 10/11/2023
Dealer Response
Hi Madelyn, we regret to hear that you are displeased with your recent experience with us. We'd like the opportunity to turn your experience around. Please reach out to us at (954) 446-8775 at your earliest convenience to discuss how we can turn this experience into a positive one.
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