Mazda of Palm Beach
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One very rude employee...
Written by 06/20/2021
onI had the best AND the worst experience at this dealership and unfortunately I have to rate it according to the latter....
I came in with my husband on Friday (6/18/21) "just to have a look" and everyone we met with was helpful and friendly (big thanks to Cesar) and the staff did their job so well we ended up leaving with a car!!! Overall very happy, with the feeling we did a good deal.
Now the bad part: we came in again a few day later (Sunday afternoon 6/20), for a few minor things and to ask about the price protection pledge: we found the exact same car listed on their website for $500 cheaper... After explaining the advertised price (with picture to support) and asking about their "best deal guarantee", the sales manager (I think Jason) came out of his little office to tell us "you should be happy with your deal", "get out of my store", and "I don't care I have lawyers". We were SHOCKED!!!! At no point we were either rude or pushy with them, just asking about matching the advertised price. I have no word for that ONE rude person, unfortunately it had ruined my whole experience at this dealership. Don't even think I'm gonna be back for service.... No customer deserves to be treated this way. I hope management takes appropriate actions.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes