Tamiami Hyundai
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The mechanic spilled coffee in my car...seriously!?!?!?!
Written by 02/07/2017
onI was in for service on 2/4/17 at 9:30 am for a warranty repair issue. While I was sitting outside in the service drive waiting for my vehicle to be inspected, I saw the mechanic walking to my vehicle with a completely full cup of coffee, no lid, and so full I saw steam coming from it. I saw him get into my vehicle and drive away. I sat waiting only hoping that the coffee was not spilled into my vehicle. After the service was completed I was presented with the paperwork, asked to sign, and I was told my vehicle was waiting. I would like to point out that there was NO mention that a mistake was made, or that coffee was spilled in my car. I went to my car and as soon as I opened the door I could smell the strong odor of coffee and it was completely obvious that it was spilled in my vehicle. The drivers side seat was wet with coffee, the center console, and the drivers side door. The fact that I need to write this review is mind blowing! The fact that they let their mechanics into customer's vehicle with ANY beverage is beyond unprofessional! I would NEVER expect that from a dealership! I understand accidents happen, but for a mechanic to spill coffee in my car is something that should NEVER in a million years happen. It is completely 100% unacceptable, and unprofessional!
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Not Applicable