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Mercedes-Benz of Fort Myers


15461 S Tamiami Trl, Fort Myers, FL 33908 (map)
Today 9:00 AM - 6:00 PM
Sales Rating
Recommend:
Yes (4) No (1)
Service Rating
Recommend:
Yes (0) No (2)
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Dealership Service Review

1 out of 5 starsservice Rating
Incompetent Service
Written by Mike S on 02/22/2024
We brought out GL to Mercedes Benz of Fort Myers for the emission recall campaign and was told it would take a week. After two weeks we went to pick it up and it was making a noise that the service foreman verified and they kept it another week to find they left a bolt out. Went to pick it up again and there was a harsh vibration which the foreman verified and they kept it another week to adjust the new exhaust. Finally picked it up to discover the front grille was broken as was the mount for the grille and the right headlight. They also put a nick on the front left wheel rim and one of the clamps for the under hood fuse box was missing as was three push rivets and two 10mm screws from the undercarriage. The dealership provided a new grille but refused to fix or replace anything else. I ordered parts from another MB dealership and ring be returning to MB of Fort Myers.
  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

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Brooke Stockton on 02/26/2024
Dealer Response
Mike, we regret to hear that you had this experience with us. We would like the opportunity to make this up to you. Please contact our manager at (800) 351-7403 so we can make your experience a positive one.
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