Mercedes-Benz of Fort Myers
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Dealership Sales Review
sales Rating
Bad Deal
Written by 03/14/2024
onI viewed a vehicle online at this store. I went in to test drive and look at the vehicle, (2015 GL450), 64000 miles on the vehicle. I test drove the vehicle, the ride was good. I was told by the sales person (John), that it had to be inspected by the dealer. Also, when I first looked at the vehicle the sales person said that two tires would be replaced. I asked if they would do an inspection that would qualify for Mercedes extended warranty. He said yes, and said he would contact me when it was done. I was contacted a few days later. I went back to purchase. I was told that the inspection was done and there were no issues found during the inspection. He then said I should not have said that they are not going to replace the tires. They did not replace two tires. He did show me a tire measure guage, that showed the tread was still somewhat decent, but not real good. It was in the yellow. I made the purchase. A week later, I had another inspection done because I was planning to drive out of town. After a diagnostic inspection that cost me over $200.00 I was told that the motor and transmission mounts were bad. To repair this was over $2000.00, after I had been told that the dealer inspection returned not issues. Also, I was told that the wiper blades were replaced before I purchased. The wiper on the passenger side is warped, the center does not touch the glass. So either they did not replace the wipers blades, or they installed a bad wiper blade. I did not expect the vehicle to be perfect, but certainly did not expect to have a repair of this amount just a few days after purchasing. I think that is very bad business. I will never ever go back to this store!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
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Brooke Stockton on 03/15/2024
Dealer Response
Ljerome, we regret to hear that you had this experience with us. Here at Mercedes-Benz of Fort Myers, we are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact our manager at (800) 351-7403 to discuss ways we can better serve you in the future.
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