Martin Honda

My rating for this dealership is DO NOT DO BUSINESS WITH MARTIN HONDA IN NEWARK, DE!!! After working a week with them to find the perfect vehicle for my family of 3 and baby on the way, we have been completely screwed over and lied to by the manager Al. We were in There on Saturday 3/22/14 to return the Honda CR-v that we had tested over night. While looking through the vehicle and spend more time in it, we realized there was an animal smell which then lead to us finding all the hair/fur through out .Upon returning the car we had said if they will clean the car and get the smell out then we will be purchasing the SUV. Al assured us that he would have it sent in to be cleaned that night and would be ready Monday 3/24/14 In the morning. Al then said that come Monday and If we couldn't get there for some reason, THEN he would not be able to hold the car. Him saying this wasn't an issue since we would make it our mission to be there. Today (3/24/14) came and I stopped in around 9:30M to check on the smell. Al shook my hand and said that they were unable to get it in to be cleaned on Saturday and that he would do it today and have it ready by tomorrow (3/25/2014). I said thank you so much and just keep us updated. It's now 1:30pm. Only 4hrs after I left the dealership and Erik calls to let my husband know that he is sorry and the CR-v had been sold on the Saturday that we retuned it to be cleaned!!!!!! Why would they do that?! Most importantly, why didn't The MANAGER tell the that this morning while I was there?! That's a shady way to conduct business. Thank you so much sales associate Erik and manager Al for making it easier for us look on with another dealership!!!