Martin Honda

I just had a fantastic experience buying a new car at Martin Honda in Newark. Carol H. was the salesperson who worked with me, and she was *so* helpful (and patient!) throughout the process. She answered a variety of questions I had, both in email communications before I visited the dealership and then in person when I arrived. Carol was clearly busy, but it was also clear she would make time to really answer my questions, walk me through the process and help me in any way she could. I had the opportunity to do a lengthy test drive of two different cars (indeed, I had come only intending to test drive a Civic but had an impulse desire to try out the Insight to see if I'd consider it, and it was no problem -- I had the keys to one of those in a snap). Carol went over pricing for both the Civic and the Insight in detail, giving me a detailed breakdown of the prices for both, and I came away from my initial visit to Martin Honda with the sense I was being offered a great price. When, at the suggestion of a friend, I checked the price against the independent verifications online that night, I found that it was indeed a terrific deal. But most importantly, while Carol went out of her way to make me feel comfortable making the purchase I ultimately made, I never felt pressured to buy -- just like she wanted to help me make the decision that would feel right for me. And this included such a patient and supportive response to an 11th hour desire on my part for a slightly different color. I could imagine a lot of salespeople throwing up their hands and saying it's not worth it, but she just seemed happy to help me find exactly what I wanted. Today, Carol made all of the paperwork incredibly easy, including coordination with my insurance company. And by the time we were done with the paperwork, the car had been checked over, polished up and looked gorgeous. The whole process was remarkably quick. So I really can't imagine a better car buying experience. I would certainly recommend it -- and Carol H. specifically! -- to anyone interested in a Honda.