AutoNation Ford Littleton

on Tues 11-28 I went to AutoNation to make an appointment to have 3 recall items done and requested they analyze the truck as to why periodically it will sudden lock up and not move when in reverse. I informed them as to the recall notices that I had received. AutoNation service personal arranged for a service appoint for a week later on Dec 5 9:00. I brought the truck to the service bay and was informed they had no one at the dealership that could analyze the reverse problem, saying no one there was capable of running the analytical computer. Also that they could not do the recall for the parking lamp flicker because they needed to order the part, even thought they had two of the parts in inventory. Said it would take two days for the part to come in and that they would order it and let me know when it came in- its been almost two weeks and still haven't heard from them even after calling and e-mailing the service dept rep. They did however perform two other recall items and change the oil - Upon picking the truck up I was informed that the oil change was covered by a service agreement. I thought that was nice but why did no one let me know that when I had last brought the truck in for an oil change and I wasn't to be charged for the oil change. It doesn't sound like this dealership has a viable service dept to do simple maintenance.