Emich Chevrolet

I bought a 2014 Convertible Camaro from Emich, two years ago, and two days ago went to replace my tires. Low and behold, a wheel lock socket is needed to remove the wheels. I tore my vehicle apart looking for this device and I am certain that it was never on the vehicle. I have called Emich 4 Times! The first guy I talked to in service, Tony, asked why I was just now calling about it after 2 years. He said it wasn't his fault and why wasn't I talking to sales. I've called their service manager, Jason, left a message, and called two more times. Apparently he is very unavailable. I now have to go to brakes plus to have these lugs removed, for $85 minimum. I am livid. I would tell anyone who would listen not to buy here. They were great up to the point of me buying the vehicle but since their service and people skills is seriously lacking! I would give zero stars if possible.