Honda of Greeley

While dealing on a 2009 Honda Pilot, I made it clear to my salesperson that I was not comfortable with making a deal on a car that I could not see, even though we test drove the same trim package, just wanted a different color combination than they had in stock. He assured me many times that they had located a vehicle locally that met our specifications and could deliver it within 24 hours of making a deal. We proceeded with the deal. We put down a deposit, (always use a credit card so you can dispute the charge if needed), on a Saturday. Our salesperson told us that he would call us on Monday, "around 1:00-2:30 in the afternoon" so that we could arrange delivery of our new car that evening. Monday came and I still hadn't heard from my salesperson at 4:00 PM. I called his cell phone and got no answer after several rings and went to voice mail. I left a message that I wasn't happy that I hadn't received a phone call to arrange vehicle delivery. I was in Greeley, (I live about 18 miles away ), for other reasons, so I went to the dealership. I went straight to the new car manager, asked where my car was, he summoned our salesperson, and proceeded to tell me that they hadn't been able to locate a vehicle. Several excuses were given as to why they hadn't located a car, but couldn't give me a good reason why I was not contacted. They told me I would just have to wait until they could find a car. At this point, I decided to ask for my deposit back and terminate the deal. I expected the new car manager to take measures to save the deal, but instead was treated to hearing the reasons why I shouldn't undo a deal over "one phone call". I feel the opposite, the dealer should have taken the initiative to make "one phone call" to insure that the deal didn't go sour. At no time did the new car manager try to make me feel better or offer me anything to save the deal. Instead, he accused me of killing the deal because of "changing my mind to buy a car at all". I left the dealership, went home, talked to my wife, then went to another local dealer, where we knew there was a car in the trim level and color combination that we desired. At 7:00 on a weeknight, they made the same deal that I pulled from the dealership that had no car. We were home by 9:30 PM with a smokin' deal and a new car. I take responsibility for making a deal on a car that I couldn't see, but the dealership made claims that they couldn't backup, then made no appologies for such tactics. Won't do business with Honda of Greeley again, and make sure to check the BBB (Better Business Bureau) website before doing business with a car dealer.