BMW of Denver Downtown
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Dealership Service Review
service Rating
DO NOT TAKE YOUR CAR HERE
Written by 11/05/2020
onIf I could rate this dealership 0 stars I definitely would. This dealership is corporate owned now instead of family so they don’t care about their customers. Their “mechanics” are not capable of being even lube techs. I brought my car into this dealership the same way I took it out except my wallet was 2200 dollars lighter. I ended up taking it to a different shop that fixed two of my issues with a simple 200 dollar part. I still am having fuel rail codes coming up and on top of that they said I needed a new water pump (which I replaced less than a year ago) I got my car back and turns out I do NOT need it replaced. DO NOT GO TO THIS DEALERSHIP. GO ANYWHERE ELSE. The parts they “replaced on my car” did not need replaced in first place and when asked for the record of what was done to be emailed to me they apparently only have notes and not what was actually performed on the car.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No