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DCH Kia Temecula


26799 Ynez Rd, Temecula, CA 92591 (map)
Today 10:00 AM - 8:00 PM
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Dealership Sales Review

1 out of 5 starssales Rating
Had to call the police to get my documents returned to me
Written by concerned100 on 08/08/2016
I had to call the police to make the dealership return the copies of the documents that I had provided (license and insurance docs). Additionally, they required me to provide a significant amount of personal information for what turned out to be a credit application, despite repeatedly telling them that I would me making my purchase with pre-approved financing check from Navy Federal Credit Union, and that I was not interested in financing from the dealership. The told me that they were required to collect the information in case the pre-approved check from NFCU did not clear (this seems like an unethical practice), and still concerned that they might have done a credit check. Then the sales person (Mike Thatcher) came back trying to change the negotiated price. At that point I tried to grab my documents from the desk, and Mike snatched them aggressively out of my hand. I requested that he return my documents, and he told me that I would not be getting anything back. I then call the police department, and the operator on the phone told me to tell them that they had to return my documents, which they then did. This entire experience had left me very concerned because of the significant amount of personal information that they collected, and they disturbing behavior of the sales person.
  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? No

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kiatemecula on 08/15/2016
Dealer Response
Though hard to hear this type of feedback, I appreciate you taking the time to inform us about this situation and bringing this to our attention. I assure you this is not the standard at DCH Kia of Temecula, and moving forward we will reassess our internal processes and staff trainings as a result of your feedback. With that being said, I’d appreciate the opportunity to hear about your experience. Please call me at 951-699-3331 so I can make amends and answer any questions you may have. Sincerely, Eric Hueter, General Manager
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