Mercedes-Benz of Stevens Creek

Buying a used car from this dealership has been the worst car buying experience I have ever had. And before the dealer responds to this review and gives me the number to the manager to call, I have called many times and no one answers. So please do not respond to this review with that generic request to pretend the dealer cares about the low quality of customer service it provides. Here is how it went: - We went to see a used car and the sales man was nice but unknowledgeable about the vehicle and every single thing we asked. - We bought the vehicle. It was a slow process. - Vehicle almost immediately, within a day, had tons of issues including a tire pressure sensor issue. We had the car checked out by a mechanic we trust and they said that the TPMS was damaged (which it is illegal to sell a car with), the front valve cover was leaking amongst other issues. Our mechanic made clear that this area was conveniently cleaned super well to likely hide the leak. Once he ran the vehicle for a little it became clear there was a leak. The dishonestly is what gets me. - called dealership and they agreed to help with only the TPMS but emphasized that we bought a use car and the sales man inappropriately brought up his personal vehicle and comments and opinions. Conveniently they couldnt see the vehicle within the 5 day return window but made assurances. - we dropped off the car on Monday and supposedly had an appointment at 10am that Tuesday…. Well they didnt even call us to tell us they had no idea why the car was there until 3pm that Tuesday. - they then stated that the vehicle needed to be inspected but the service center said that was not the case…. It was a mess. Would we ever buy a car or have a car services here again? NO. Should you? NO. The process felt shady like we were buying a car from [non-permissible content removed].