Lexus of Stevens Creek
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Worst sales rep met ever, don't buy
Written by 02/03/2015
onFriends this is the worst experience I have Ever seen during car buying, I went to this dealership because, my company has some tieup and they provide discount for that, I went to buy Lexus 350 here, First I was contacted by this dealership when i submitted request online. Guy names Joe Hart contacted me and sent me email, we did few email exchanges for features and all, he asked me to come if i like, so we can work out. I drove 140 miles to that dealership. When I reached there and met this guy and introduced my self but he was like i don't know you, so I said we communicated in email in this week, so he responded arrogantly, saying I talk with 80 people. I thought he might have bad day but that didn't end here. I went there with my friend as I wanted to buy and come back, so he can get my car back. After that he found my email communication using my Email ID, then I expressed my interest and we had one doubt about feature, so my friend asked about it, so on first question he insulted him saying why are you talking, i will only talk with him, so my friend stopped. I still stayed patient, so i said i like the car but I am interested to buy it in this price $47000 (I had quote from 2 dealers for same price, its just i wanted to buy from here as my company suggest this, so I was expected better service), so he just rudely said I don't want to sell car to you. Not sure that guy is mad or what but my experience was worse ever, I would never suggest anyone to buy car from stevens creek lexus.
On the otherside, After leaving from here, I went to pleasanton, just to check for same car, First time I went there, just after entering I talked to salesman here I said I am looking this car and I showed my quote, withing seconds he said i can give u this car for $46000 which I never expected, that was $1000 less than I was exepcteing, I was really surprised, in ten minutes I filled all the forms and finished my paper work, I really liked service.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? No