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AutoNation Subaru Roseville

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AutoNation Subaru Roseville
250 Automall Dr, Roseville, CA 95661 (map)
Today 9:00 AM - 9:00 PM
Sales Rating
5 out of 5 stars (77)
Recommend:
Yes (28) No (0)
Service Rating
4.57 out of 5 stars (49)
Recommend:
Yes (19) No (2)
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Dealership Service Review

1 out of 5 starsservice Rating
Airbag recall / damaged item
Written by Westbus on 06/26/2017
I took my car in to do a passenger airbag recall. When I got my car after it was done had started to drive off period I noticed that the middle AC vent was damaged. On further looking at the damage noticed the dash itself was damaged. So I turn around and show the service writer what I saw. He took a pictures to show his service manager. Told me that you'll talk to service manager and see what they can do. It's been a week and two phone calls. Still no word of what's they are going to do starting to feel that they're avoiding me. So far of my experience is not the greatest and I will not recommend any customers to go to them.
  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? No
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kunes_country1 on 06/28/2017
Dealer Response
We regret your experience with us here, but are glad you brought this to our attention. If you'd be willing, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (916) 467-8057 -- we hope to hear from you soon.
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