Putnam Lexus
Back to Service Reviews
Dealership Service Review
service Rating
Horrible, disrespectful and dishonest service
Written by 05/15/2018
onCar was returned to me last week with damages to the body that were not there before and I attribute them to the service equipment that was used in their service bay. They deny the damages were due to their service crew and equipment and flat-out refused to help any further nor even offer to partially compensate. They had blamed the damages due to road debris and dirt that was trapped in paint protection film. The service manager became downright hostile and angry and became aggressive, standing in my presence and intimidating me with questions. The general manager washed his hands of the situation and was never available to speak with me. I received estimates and input from trusted shops and sources and they had stated that my car's damages were due to the use of the dealership's equipment. Dealership refuses to admit any wrongdoing on their part. I was a customer for years but am no longer. I experience hostile and horrible, unprofessional and dishonest service from everyone at the entire dealership over the years and especially today.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No