Kia of Irvine

Daniel lied to me he said my 2012 Mitsubishi Outlander sport had no accidents and a clean car fax and he would give me the report. I took his word for it and never asked again for it, nor did he ever offer to show me. When i was deciding to buy the car, my 78 year old mom who was with me wanted to go to starbucks because she was thirsty, hungry, and wanted to talk about the car. Daniel and his sales manager stood between my mom and me and the door and said i should sign the contract before leaving, when i insisted i wanted to go they said that daniel would take me in the car, when i refused, the manager ordered Daniel to follow me and my mom to starbcks to escort us there and back. Lots of sales pressure, lots of lying, not professional. The Finance Manager, Sammy kept me in his office for 2 hours trying to sell me an additional $7000 in extras that was built into the price of my car and i was not aware of until i saw it on the paper. Sammy repeatedly said i would not get financed unless i bought the warranty, gap coverage, anti theft device, and alarm system on the car. I even got up one time and told him i wouldn't pay extra and i didn't want the car anymore when he forcefully and aggressively told me to sit down. After 2 hours of stress and anxiety filled situation I signed the papers. As i was signing all the papers Sammy complained about why i was reading everything before i signed and he said "why do you keep reading everything, I'm already telling you what you are signing." well that was not the case because sammy never told me i had the right and option of purchasing a 2 day cancelation agreement if i didn't like the car i could return it within 2 days, but somehow Sammy was able to physically point his finger on where i was supposed to sign on my contact that said I waive me right to a 2 day cancelation agreement, I remember asking where i was supposed to sign on all the forms and he pointed me in the direction of signing where i waived all my rights. These people lied to me they knowing sold me a car that was in an accident but failed to disclose it. They lied about my financing. They lie about the paperwork. They are even rude and inappropriate, this is what Sammy told me in his office.."if you want a hot blonde girl, then you have to spend more money, if you want to be cheap, you get the ugly girl". He was insulting me because i didn't want to buy the car. To make matters worse i was told the car would be detailed, the hardware and accessories would be installed in the back and the driver side car speaker would be fixed, but none of it has been done. I have tried contacting them multiple times with no response to my issues and I only get Katella who keeps complaining to that i call everyday and they won't do anything about it and the only way i could talk to someone is if i come in so they can all bully me. She keeps saying its the end of the month they are busy and they don't care about me anymore. Daniel even sent me an angry text saying that i wasted his time and his time is valuable because i left the car overnight at kia to get it detailed, the speaker fixed, and hardware installed, and i asked for a ride the next day which he agreed. When he didn't hear back from me immediately the next day he sent all those angry text and aggressive phone calls saying i wasted all his time when just the day before he was so nice to me because i was buying a car from him. As soon as I was made aware about the accident on my car, i was told it could affect the value of my car up to $3000. they are [non-permissible content removed]. Especially Daniel. Katella keeps telling me that its my fault and i should have looked at the car fax, again i was never given one and i relied on trusting the KIA Brand and Daniel telling me the truth, but they straight lie to your face and make you sign the papers. It doesn't matter how good a contract is, if you deal with bad people no contract can save you, this car dealership is full of [non-permissible content removed] that will steal your money and if you won't let them steal your money, they will send in [non-permissible content removed] to threaten you.