Kia of Irvine
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"Bait & Switch" Alive & Well
Written by 11/29/2015
onMy son and I visited this dealer yesterday (28 Nov) all the way from San Diego county because of the large price differences they were quoting. We met with Sameer and soon found out this was a classic case of "too good to be true". The Kia Optima's that we had seen on TrueCar.com were "just sold" and of course they tried their best to get us into another vehicle for $2000-$3000 more. When we talked to Eric, it was all TrueCar.com's fault because they "didn't update their website". So, let me get this straight - TrueCar.com - a nationwide website is responsible for updating the hundreds of thousands of dealerships (not to mention cars!) when they sell cars...and in no way is it the responsibility of the individual dealership to ensure their own inventory is correct. Rrrriiiigghhhtt.... In addition, Eric also said that "his" site for the dealership was updated every 24 hours. Seriously? Every 24 hours? Since it's probably only a couple key strokes to delete a car off of the website, why 24 hours? How many other people are driving there for the "good deals" that are "just sold" when they arrive - unless this is all part of the game... BTW, I asked to speak to the Internet Sales Manager and had Matt tell me he was a "manager" so I asked for his business card and was "manager" on there anywhere? Did the Internet manager ever come out? You probably know the answer to these by now.
Today, (29 Nov) my son sees the exact same make, model, color of Optima he was searching for yesterday - with less mileage - for $1000 less than the one which had 8K MORE mileage they were trying to sell us on Kia of Irvine's own website!!! No call, no text, no nothing. He texts the dealership and of course it's there on the lot. Just out of curiosity I ask him to text them back and see if it's in negotiation so we don't drive up again for nothing. The response - "it's sold". Of course it is. And I'm sure that in the last 20 hours since we left that someone turned in a car with under 20K miles, they went through their 167 point inspection to make it a "certified" car, took pictures and uploaded it to the website!!!
STAY AWAY FROM THIS DEALER! These "salesmen" have taken customer service and salesmanship to a new low. I wouldn't give them my money if they were the only Kia dealership in CA! Too bad there isn't an option for ZERO stars. Kia national should be ashamed.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No