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Kia of Irvine

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Kia of Irvine
45 Oldfield, Irvine, CA 92618 (map)
Today 9:00 AM - 7:00 PM
Sales Rating
1 out of 5 stars (25)
Recommend:
Yes (0) No (3)
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Dealership Sales Review

1 out of 5 starssales Rating
Stay Away!!!
Written by rudysand on 09/22/2014
I went looking to purchase but they kept playing games. The salesperson ignored my request not to be jerked around and the fact that I didn't want to play games. All I wanted is to purchase the vehicle and go. As soon as I agreedo to all the numbers I went in to meet the finance manager and long behold, he says "I have to buy an extended warranty" To quality for all the discounts. What??? I just walked and left. [non-permissible content removed] They gave me a quote and they didn't want to honor it. I ended buying my 2015 Kia Sorento elsewhere.
  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
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kiairvine on 09/26/2014
Dealer Response
Hello- I'm disappointed to hear about your experience and apologize for any lack of clarification regarding the quote and extended warranty. I will certainly follow up with my team to discuss and look into how to improve this process and the communication of it. I'm glad to hear you found the vehicle you were looking for, but would like to chat with you more to see if we can earn your confidence in Kia of Irvine. Please reach out to me if you would like to further the conversation. Thank you, Eric Hardin | General Manager | 949.777.2300 | ehardin@hardin.com
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