Kia of Irvine

My experience with Kia of Irvine was disappointing due to certain aspects of their customer service and transparency, from Sales Managers to the smallest employees. I felt that my time was undervalued, and there seemed to be a lack of respect for customers. If you're considering purchasing from Kia Irvine, I would recommend exercising caution. While they may offer an initial $4000 discount, it's essential to be aware that they might later include additional services costing $3000, which may not provide commensurate value. I kindly suggest refraining from providing them with your credit information until you have agreed upon all financial terms. In my case, they ran my credit before finalizing the price and financial arrangements, which put me in a challenging situation. Although some managers may respond to comments in a friendly manner, it's important to approach with careful consideration. Prior to my attempted purchase, I had read various comments, but unfortunately, one of the managers I interacted with displayed rudeness and disrespect, which didn't align with the online interactions. It appears that they may be friendly only when they believe there is a financial advantage. Otherwise, the level of respect may be inconsistent. In light of my experience, my advice to others is to thoroughly evaluate their options before deciding to buy a Kia. If Kia is your preferred choice, I suggest seeking out a dealership with high reviews from genuine customers who have shared their experiences. To Kia, I respectfully recommend implementing monitoring and evaluation processes for your dealerships. Some locations, like Kia of Irvine, might inadvertently lead to losing valuable customers. As for me, I have decided not to purchase a Kia in the future based on my experience.