CarMax Irvine - Now offering Express Pickup and Home Delivery

CarMax of Irvine, CA. I went in with my step daughter on Saturday 1-4-14, she purchased a ford explorer for $10,900 she paid the down payment in CASH, Dave the sales person said they use "Edmunds" in lieu of "Kelly Blue Book", when we went to the credit union to finance the ford, they said the Kelly blue book rated the explorer for $8,000 (they overpriced the vehicle by $2,900). So we took it back to CarMax the next day. We worked with Steve S. with the return process: they returned her down payment in the form of a wire transfer check from "Well Fargo". I explained my concern more than once on the fact that we paid CASH and we did not want a check that the bank would hold for 5 to 7 days and Steve assured (promised) me that I could deposit the wire transfer into my account that day and the money would be in my account the next day!! Not so, my bank wants to put a hold on it for 7 DAYS!!, I called CarMax and talked to the manager (of the day) Kim and she said that it's a Liability for them to give cash back to a customer (even though I paid in cash) and they always return in the form of a wire transfer. Now they have tied my hands behind my back and my daughter cant get a vehicle until this check clears and if it doesn't then the saga will continue!!!This is utterly ridicules!!! CARMAX employees are [non-permissible content removed] and deceitful!!!!!!!!!!!! PLEASE DO NOT DO BUSINESS WITH CARMAX........