DeLillo Chevrolet
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Dealership Service Review
service Rating
Waiting Room
Written byon 11/22/2017
Service advisor was great! time to service was not bad but there was no coffee to drink, machine was not working properly which I brought to attention to reception desk, no option for coffee, are you kidding? I sold my Lexus and I will spare you how the waiting room is for Lexus customers but with all fairness my 2017 Impala was $40,000.
I think the waiting room should be set as if you care for your customers waiting experience. I bought my car in Glendora and they have many more options for snacks and lattes not just low budget coffee vending machines. Very disappointed in my experience.
do you want me (customers) to come back?
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
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dealerreply on 11/27/2017
Dealer Response
Johnny, we appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. Please reach out to me if you have any questions or concerns. We look forward to serving you again. Sincerely, Bill Demarest - Customer Relations Manager - bill@delillo.com 714-847-6087
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