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Fremont Chevrolet

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Fremont Chevrolet
5850 Cushing Pkwy, Fremont, CA 94538 (map)
Today 9:00 AM - 8:00 PM
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Service Rating
5 out of 5 stars (10)
Recommend:
Yes (2) No (0)
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Dealership Service Review

2 out of 5 starsservice Rating
Misdiagnosed
Written by Manny07 on 02/17/2021
Check engine light for emission system issue cost me about $700, mainly labor. After 1 day, check engine light is back on, now they see the real cause they missed the first time. But I still got to pay for everything including redoing what they did the first time. Devin quoted $1,500 I would guess mainly labor again.
  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? Yes
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Fremont Chevrolet on 02/18/2021
Dealer Response
Manny, we want to learn more regarding your recent visit as your experience does not reflect our values. We pride ourselves on exceptional customer service, so the details you’ve mentioned do not live up to our standards. If you are open to contact, please feel free to call us at your earliest convenience. Please, call me personally at (510) 445-8700, Bani Paulus General Manager
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