Dublin Volkswagen
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sales Rating
Still waiting for a car title
Written by 09/27/2023
onTake negative reviews as absolute true. I purchased a car from them out of state. It has been a month and I still don't have the title in order to register the car in my state. They refuse to give me a temp tag as well. I have an expensive car sitting in my driveway that I can't drive. I'll be making my 1st payment before I get to drive the car. Reached out to find why it taking so long, and they informed me that they just requested from CA DMV for the title. It's been 4 weeks and their just now requesting the title. They wouldn't explain why they waited so long or offered any apology or solution. Bottom line, once they get their money, then they can careless about anything else. I've bought cars from out of state multiple times and I've never received such poor sales interaction. Even the process to buy was met with horrible communication and lack of follow up. Many of my requests during the sales process was pretty much ignored or giving some excuse as to why they didn't do something. The only reason why I proceeded despite all the red flags, was because they had the use car (Audi S7) I've been trying to find for 9 months. Otherwise, I wouldn't buy a car from them if they were the last car dealership on earth.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes