Dublin Volkswagen

Finance Department Personnel Brandy Norman and Mark Hatefy processed an unauthorized charge of $1,500 on my debit card on Sunday September 17th without my knowledge or permission THE DAY AFTER I decided not to purchase a car from them, and without me ever signing any kind of purchase agreement. I gave the sales person my card and my drivers license so Brandy Norman could run my credit while I was still thinking over whether or not to buy a car. They repeatedly pushed me into running my credit before I even knew which car I wanted, and finally I gave in because I thought I had identified a car that I wanted. Brandy Norman could have processed the charge for the full deposit amount of $3,000, so why only $1,500? I never gave permission to run my card, I never agreed to purchase the car for any price, and I declined to purchase the car without ever signing any kind of agreement, and I left the dealership. When I discovered what had happened a week later and called to ask for a refund, receptionist Jessica Quinones sent me to some generic voicemail that didn't even have a name on it. I called back. I was routed to Mark Hatefy, Finance Manager, who hung up on me without letting me finish speaking. I called back. No answer on the main line. I called back five times. No answer on the main line. Finally, Jessica Quinones, receptionist, answered, and claimed to be the boss of Mark Hatefy, Finance Manager. Jessica Quinones, Receptionist said they they were going to process my refund at the end of the month ANYWAY when they do their accounting. And when I demanded that they process it immediately, Receptionist Jessica Quinones said she needed my credit card number AGAIN to process the refund. It has been three days and still no refund has gone through.