South Coast Toyota

I have been in contact with a sales person for 1 month before we finally came to an agreement on a car and a price. I qualified for the Tier 1 rate of 1.9% for 48 months. I placed $1,000 deposit and waited for the allocation to arrive 2 weeks after I signed the paperwork. There was a delay in the shipment and I did not take delivery of the car until the week after the initial 2 week estimated delivery. When I walked into the finance office, they informed me that the 1.9% rate is no longer valid because that offer was for the previous month despite my signing the agreement with that rate in that month. The current rate is now 2.49% for 48 months. This is a complete bait and switch. Nowhere did the terms say the offer is valid only if the vehicle is taken delivery within the same month. Why am I, the customer being penalized for the time delay of the vehicle arriving to the dealership? They have every discretion to honor the deal but they did not. The dealership markup and forced accessory upgrade was already a bitter pill to swallow and now switching up the rate just so the dealership can make more money?! Dealerships are making more money now with less inventory than ever before. This dealership is very short-sighted in that they prefer to make a short term profit over maintaining a life time customer of buying and servicing my vehicle with them and word of mouth within my network of family and friends. This is why people hate dealerships; all the underhanded tricks they try to pull over customers. The President of South Coast is also the VP/GM of Toyota of Orange. If this is how they conduct business, I caution everyone to reconsider doing business with them. You'll end up frustrated and wasting time.