Lexus of Concord

Came in to do a full service worth $1k. When we got the car, work was very sloppy, coolant all over the engine. Few weeks later, under 5k miles, maintenance light turned on so we ended up getting oil change somewhere and come to find out they didn’t reset it after the service. Complained to the manager and all they said was sorry. Didn’t try to accommodate and understand that it was their fault that we paid twice for oil change. Transmission fluid also turned on for a change but they said it was replaced. Everything they did is giving us a doubt, did they really do the job? The service advisor that scammed us was Nick and the manager that is covering their mistake is Stephanie. Do not trust dealershipss. They are [non-permissible content removed] and do sloppy work. They also did not give us a customer satisfaction survey because we did not provide email when we did. They say that they cannot provide us the survey anymore because the work order has been closed. The reason they don’t want to provide the survey is because they know they’ll get a bad review and will get in trouble. DO NOT COME HERE FOR A SERVICE. Waste of money.