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AutoNation Toyota Cerritos

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AutoNation Toyota Cerritos
18700 Studebaker Rd, Cerritos, CA 90703 (map)
Sales Rating
4.55 out of 5 stars (255)
Recommend:
Yes (66) No (8)
Service Rating
4.23 out of 5 stars (196)
Recommend:
Yes (114) No (28)
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Dealership Service Review

3 out of 5 starsservice Rating
Friendly service advisors, not so good service
Written by jayjay on 01/04/2024
Although the service people were friendly, I was not fully satisfied with the service. There was no communication until I contacted the advisor regarding my car. I had took it to get the brakes done and I waited over 6hrs just for brakes.
  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No
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Piper Yost on 01/05/2024
Dealer Response
Hi, thank you for taking the time to share your feedback with us. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (562) 802-4000 to discuss what we can do to help.
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