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Autobahn Motors


700 Island Pkwy, Belmont, CA 94002 (map)
Today 9:00 AM - 8:00 PM
Sales Rating
Recommend:
Yes (14) No (0)
Service Rating
Recommend:
Yes (2) No (0)
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Dealership Sales Review

1 out of 5 starssales Rating
dishonest, disrespectful lying staff and management
Written by Ali Aliyev on 05/27/2020
I was trying to lease 2020 GT, was contacted by sales man named Vikram Giroh, He provided me lease numbers (1055+tax with 5k down) and asked me to run my credit. After conversation back and forth with him and me asking him to make sure numbers that he gave me are correct (because other dealership around were $500 more on monthly payments on the identical cars they had in stock) he assured me that lease numbers are correct and insisted on running my credit. After I did that he contacted me saying he made a mistake and numbers were anywhere near 1055+tax, but at $1450+tax. My credit had nothing to do with it. He said he simply made a mistake even thought i asked him to make sure that originally provided numbers of (1055+tax) are correct. He said he would work with manager to bring lease numbers down for us to make a deal, but he never got back to me. I was calling him and texting him, but he would not respond, and when he responded he was very disrespectful saying he's busy as he selling over "30" cars a month and he just made a mistake (AGAIN after I asked him to make sure about the numbers before running my credit app)... and wait until his manager calls me. No one called until I contacted dealership myself and asked for General Manager to call me back. Sales manager contacted me, and said same thing. Vikram made a mistake... sorry... They would not honor the deal. It cost me to have a "hard inquiry" on my credit without buying a car. Very disrespectful and dishonest staff. They have statement on the website saying ..... "Our goal at Autobahn Motors, Where Mercedes Feels at Home, is to treat our customers and each other with dignity and respect always exceeding our customers' expectations. Autobahn will do it right from the start bringing you innovation, performance, design, and safety with the finest automobiles in the industry. Our passion and commitment is to be "The Best of The Best" and deliver our customer a memorable and lasting ownership experience. ".... However i did not get any respect, but only LIES... there was no dignity or honor in the face of the sale staff nor managers. And as far as memorable and lasting experience, that is most HORRIBLE experience customer can ever have
  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No

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Nathan Carnes on 06/02/2020
Dealer Response
Hi Ali Aliyev, we regret your most recent visit with us was not up to the standards we strive for. We appreciate you bringing this experience to our attention. If you are willing, please contact us at (844) 896-1944 so we can work towards a resolution. We look forward to hearing from you.
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