Autobahn Motors

Today 8:30 AM — 8:00 PM
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Sunday
10:00 AM — 6:00 PM
Monday
8:30 AM — 8:00 PM
Tuesday
8:30 AM — 8:00 PM
Wednesday
8:30 AM — 8:00 PM
Thursday
8:30 AM — 8:00 PM
Friday
8:30 AM — 8:00 PM
Saturday
8:30 AM — 6:00 PM
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Customer Reviews of Autobahn Motors

4.4
Overall Rating
(62)
Recommend: Yes (50) No (7)
Write a review: Sales | Service
sales Rating

Great dealership

by mujica365 on 12/23/2016

It was great experience. This dealership was recommended through Costco and process was quick. They were really friendly and provided quote without issues. I had option to select the car were they explained every option. It was pleasant experience. I did received multiple emails and calls from them to check if everything is ok. For me this is good (it always better to over communicate ).

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

62 Reviews
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service Rating

Service experience

by Mohseng20 on 03/05/2017

The service was great. They tried to do the best.

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? Yes

sales Rating

Worst experience ever

by Gsnyder on 01/13/2017

I have purchased several cars in my time, I must say this dealer is by far the bad of bad, they will not stand behind the product, will lie to you and have no issue with telling you they will not help fix something that was clearly bad on the car from the beginning.

Recommend this dealer? No

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? No

service Rating

service of car

by frobanser on 01/06/2017

Overall my experience was good. My service tech discussed my options very well and made sure to check if I had any questions. The work appears to be of good quality. The only thing that I was upset with was with the operator in the service department in scheduling my appointment. See spoke too fast and was not listening to my needs.

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? Yes

service Rating

Service from Autobahn Mercedes

by virnamchu on 12/27/2016

I had a fantastic experience with the service department from Autobahn Mercedes in Belmont. Jimmy helped me and explained everything clearly, super helpful and made everything super easy!

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? Yes

sales Rating

Great dealership

by mujica365 on 12/23/2016

It was great experience. This dealership was recommended through Costco and process was quick. They were really friendly and provided quote without issues. I had option to select the car were they explained every option. It was pleasant experience. I did received multiple emails and calls from them to check if everything is ok. For me this is good (it always better to over communicate ).

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

sales Rating

CLA250-Ernesto sales person

by Jjdavies05 on 12/15/2016

I had a really good experience at autobahn motors. I haven't had too my positive experiences at Mercedes but Ernesto took care of me and made me think twice about the brand/lot.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

service Rating

Great customer service

by Anujato on 12/14/2016

Mell at Autobahn in the service department was a pleasure to work with. We came in because the check coolant light kept coming on, but there was plenty of coolant. After looking under the hood, he notices some coolant spray marks in the underside of the hood, indicating some sort of leak. They took it in, quickly diagnosed a faulty cap for the coolant reservoir and replaced it. Mell also filled our tires with air up to the standard levels and got our car detailed. Mell and the team at Autobahn were great.

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? No

Did the dealer honor all commitments made? Yes

sales Rating

Great service

by shane_huang on 11/25/2016

This dealership is very nice so far with my experiences it's been efficient, excellent experience working with Jean, greeted with smile upon arrival, very patient and profession, easy buying process, very great service overall :) 10/10 reg.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

service Rating

Poor Communication

by Nenolople on 10/08/2016

After speaking to 2 people and setting an appointment, nether bothered to tell me they temporarily had moved. I've been to the dealership 28 times in 6 years and never been so frustrated. I don't understand how they neglect to tell a customer they are at a new location while their building is having work done.

Recommend this dealer? No

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? Yes

service Rating

Mercedes C300 Service

by Dorothy78 on 10/04/2016

Scheduled maintenance. My advisor was great, the service experience overall was excellent.

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? Yes

service Rating

Gfroerer

by Nancygprops on 10/03/2016

Good. Polite. Had to phone to find out when ready. Seven hrs was too long. Juan said he was in meetings all day n behind. Customer service should come before meetings. Traffic awfull.

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? No

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? Yes

service Rating

Autobahn Motors

by 2016E400 on 09/30/2016

The service associate was supposed to call me before the end of the day but he didn't. Instead, I had to call the mechanic who informed me that he needed to keep my car over night but that the service associate would call me to ask my permission. The service associate did not call me. I informed the mechanic that I had to have my car back by 10am the next morning. The next day, I did not get a call and when I call the associate back, his mailbox was full and he was not answering his cell phone. I called back 4 times unsuccessfully and finally called the main number and asked to speak to someone else. Once I physically arrived at the service center, I found out that the service associate was not working that day and nobody knew what the status of my car was. The service was completed and the mechanic was polite (and that is why I gave it 3 stars instead of 1) , but I was very disappointed with the service associate's performance and the fact that nobody at the service center knew that he was not at work that day, until I asked several times.

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? No

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? Yes

service Rating

C250 Scheduled Maintenance

by Schreck31 on 08/26/2016

My Service Rep is friendly, knowelgable, and forthright. They also accommodated my schedule and transportation needs. With the few issues that I've had with my car; they've looked for the best way to solve the problem before they started "let's replace parts and see what happens"(the latter never happened). They also took the time to give my car a bath. I've done business with Autobahn for a while, the service has been consistent and feel that they earned my 5 star rating.

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? Yes

service Rating

Worst service experience

by lithium214 on 08/26/2016

Dropped off my SUV for service on a Thursday, and was told I would be informed of an update in a day or two (due to CPO warranty) After 2 days no call. I called service department for an update and no one could tell me the status of my car. Was informed someone would call me to update and get info on a loaner vehicle. Monday the next week still no call. I called again the next day (Tuesday) to get an update and to speak with a manager but am told he's in a meeting. They take my contact info and say I will be called back however, I was never called back. Called again later that day and still no Service manager available to speak to nor any loaner vehicles available. Finally on Wednesday morning I receive a call from my service advisor who offers no apologies for no contact for the last 6 days, and informs me my car should be done later that day. The following morning I go to pick up my vehicle and notice on the invoice there were two other issues found on my car that need addressing. I was neither informed about these issues or asked if I would like it taken care of. But the invoice states "customer will have work performed later." (thank you for making that decision for me). Finally spoke with the service manager after arriving at the dealership and he apologized for his service advisor but also admitted there's nothing he can do about the last 6 days. So for 6 days no contact, no loaner vehicles available, no updates, and no way to speak to anyone. This type of service isn't something you'd expect from a domestic dealership let alone a Mercedes-Benz dealer. I advise you to not select Andrew as your service advisor in the future.

Recommend this dealer? No

Were you satisfied with the quality of work performed on your vehicle? No

Did the dealership complete the work within the timeframe promised? No

Did the dealership provide you with an accurate quote of the work to be performed? No

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? Yes

sales Rating

Mrs. Reddy

by Yreddy8463 on 08/23/2016

The sales associate was very knowledgeable and professional. My husband and I enjoyed our experience thoroughly , friendly atmoshepere and very accommodating. I called ahead of time as we were coming from out of town to look at a specific vehicle and the associate Was ready with vehicle and he was organized and not pushy . Thank you

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

service Rating

Very efficient service

by DavidS62 on 08/22/2016

Just had an excellent experience with Autobahn Motors service department for my S-class. Appointment was arranged quickly. Samer Khayati, the service rep, met me without any wait time, processed the service paperwork and had me on my way with a ride back home straight away. Called me up as soon as it was finished, arranged for me to be picked up, and car was ready, beautifully cleaned and service completed when I arrived. Couldn't expect a more hassle-free experience than that provided by Samer.

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? Yes

service Rating

sabrina malcolmson

by sabrina59 on 08/15/2016

I had an excellent experience at Autobahn in Belmont. My contact person was Janice Buttinger and she made the whole experience so easy and smooth for me. I can not thank her enough. She gets a gold star from me and i'm not one that is easily pleased. great job !

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? Yes

service Rating

Service for car....

by mdavies43 on 08/11/2016

Very happy with two exceptions. Had to vacuum the driver side of my car and had to ask them to set my clock. Sort of seems trivial but then again this is Mercedes. My service was done in a timely manner and all seems great with my car....just two very small issues.

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? Yes

service Rating

excellent see

by leochui310 on 08/09/2016

manager Janice went above and beyond to help us obtain a comparable courses vehicle

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? Yes

service Rating

MBZ experience

by darin5601 on 08/08/2016

great from top to bottom. All professional staff.

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? Yes

sales Rating

Autobahn MBZ Belmont, CA

by HowardinSF on 07/14/2016

Excellent service! Detail explanation of the new gadgets was very helpful.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

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