Autobahn Motors

The service associate was supposed to call me before the end of the day but he didn't. Instead, I had to call the mechanic who informed me that he needed to keep my car over night but that the service associate would call me to ask my permission. The service associate did not call me. I informed the mechanic that I had to have my car back by 10am the next morning. The next day, I did not get a call and when I call the associate back, his mailbox was full and he was not answering his cell phone. I called back 4 times unsuccessfully and finally called the main number and asked to speak to someone else. Once I physically arrived at the service center, I found out that the service associate was not working that day and nobody knew what the status of my car was. The service was completed and the mechanic was polite (and that is why I gave it 3 stars instead of 1) , but I was very disappointed with the service associate's performance and the fact that nobody at the service center knew that he was not at work that day, until I asked several times.