AutoNation Toyota Tempe

We recently purchased a RAV4 from AutoNation Toyota Tempe, expecting a smooth transaction and top-notch customer service. However, what ensued was a series of frustrating encounters that left a bitter taste in our mouths. To begin with, as my daughter excitedly drove the car off the lot, we noticed not one, not two, but three cracks in the windshield. This was not the auspicious start we had hoped for. Despite bringing this to the attention of the dealership, it felt like pulling teeth to get any acknowledgment, let alone a resolution. The next hurdle came when the salesperson insisted I needed to present insurance for the car before they would finalize the sale. Per Arizona state law, insurance is automatically extended for seven days after purchasing a new vehicle. However, despite this, the dealership adamantly claimed I had no insurance coverage, contradicting the state regulations. It was an unnecessary and frustrating ordeal, wasting both time and energy. Furthermore, when we traded in a vehicle without the title on hand, we were assured by the dealership that it wouldn't be an issue. They confidently stated they could handle obtaining the title themselves. Yet, just a week later, the sales manager called to inform us that we were responsible for obtaining the title. This sudden change in stance was bewildering and infuriating, especially after their initial assurance. The situation escalated when we began receiving incessant calls from the dealership, demanding the title. Despite repeatedly assuring them that we would provide it and requesting they cease calling, the calls persisted, as if they were playing a game of cat and mouse. It was unprofessional and left us feeling harassed and undervalued as customers. Even today, as I sought an update on the car tags, the dealership provided misleading information, claiming they had completed all necessary steps on their end. However, upon contacting the relevant authorities, it became evident that this was not the case, further highlighting the dealership's incompetence and lack of integrity. In conclusion, our experience with AutoNation Toyota Tempe has been nothing short of a nightmare. From the initial cracks in the windshield to the ongoing saga of the title and registration, it's clear that this dealership prioritizes profit over customer satisfaction. I would strongly advise against anyone considering purchasing a vehicle from them, as they have demonstrated a blatant disregard for customer service and integrity.