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Camelback Ford Lincoln


1330 E Camelback Rd, Phoenix, AZ 85014 (map)
Today 8:00 AM - 9:00 PM
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Dealership Sales Review

1 out of 5 starssales Rating
Make sure your used car is inspected!!!!
Written by Jackw50 on 10/15/2014
I wish there were a negative star....I bought a used 1986 Jeep CJ7 from Camelback Ford Lincoln that was listed on Auto Trader. I drove from Tucson to look at the vehicle. The condition of the body was good. Some items needed attention, but for a 28 year old vehicle, I was satisfied. I did notice the catalytic converter was not on the vehicle. I asked the manager if the price could be reduced so I could fix the problem. He refused to budge on the price, and said he could sell the Jeep at auction for the price they were asking. I figured it was a small problem to correct and bought the vehicle. Here is where I got bent over. When I brought the Jeep to an emissions specialist, he informed me that it was not only missing the Catalytic converter, but was missing the entire emission system and part of the wiring harness for the emissions. He had also found the rear brakes to be defective and an anti sway bar and downlinks were missing from the vehicle. He said it was "a deathtrap waiting to happen." The emission Specialist informed me that it was illegal by state and federal law for a dealership to sell a vehicle that could not pass an emissions inspection or sell a vehicle that did not have the emissions components, not to mention that it was unsafe to drive. Camelback Ford Lincoln actually called me and said that they had not performed an emission inspection on the vehicle and were willing to come to Tucson to run it through emissions. I explained to the lady, who was very nice, that the vehicle would not pass because it was sold without the emission system on the vehicle and that it was illegal for Camelback Ford Lincoln to even sell the vehicle in that condition. She said she would check with her controller and get right back with me..A week passed, no calls. After several days of leaving messages, I was able to talk to the General manager's assistant. She said she was aware of the situation, and asked how the problem could be resolved. I stated, I would like a partial reimbursement to pay for the installation and labor of the emission system. She said Camelback Ford Lincoln was not willing to do that, but was willing to take the vehicle back for the purchase price. By this time, I had already installed new seats, brakes, missing suspension parts, and shocks. My counter was for Camelback Ford Lincoln to pick up the vehicle, install an emissions system, pass the emissions and send the vehicle back. That offer was refused... It's funny, I signed a IM-147 disclosure that stated: "This vehicle has undergone a comprehensive evaluation by a qualified automotive technician and complies with all emissions requirements for motor vehicle dealers." All Camelback Ford Lincoln saw were dollar signs and not the safety of the customer they were serving...I would like the emissions to pass and enjoy the vehicle I bought...Up to you Camelback Ford Lincoln...
  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No

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jackw50 on 10/20/2014
Camelback Ford Lincoln and I have discussed the complaint. They have worked very hard to resolve this issue concerning the emissions. A reasonable solution has been reached and I am very satisfied. The assistant General Manager Morgan Memmott was very professional and courteous. I applaud Camelbaclback Ford Lincoln for their commitment to customer service.
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van_tuyl on 10/20/2014
Dealer Response
Hi Jack, and thank you for taking the time to share your feedback with us. Please know that we stand behind each vehicle we sell, and we apologize for the emissions problems you've been experiencing with your jeep, our lack of communication on the matter and any inconvenience this may have caused you. Our general manager is dedicated to customer service and would like the chance to speak with you in order to try to work out a solution. We urge you to reach out to him at 602-240-5600 as soon as possible.
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