Freeway Chevrolet

The biggest [non-permissible content removed] on the planet! They take no responsibility that what they did not only once, but twice, was illegal!! See my story below. In 2014 I bought a 2015 Malibu from Bill Bowlen. My experience with Bill was awesome; the finance department not so much. I got "approval" on my own with a somewhat high interest rate but a payment I could afford. My sister-in-law was with me and asked what would my payment be if she co-signed. After a credit check they brought us the final numbers. Keep in mind, this is MY vehicle and she is co-signing. It was not until 2 weeks later that we discover SHE is the primary buyer. Not me. This pissed me off, to say the least, because no one ever disclosed this to us. Fast forward to January 2015. I brought my Malibu in for its oil change and decided to look at the 2016 Malibu. My brother and sister-in-law were with me. My brother had been interested in a Colorado and decided to see if they could make a deal. Once again, my sister-in-law wanted to co-sign so my brother could get a better interest rate. Papers were signed but my brother discovers when the bank sends paperwork, that he is NO WHERE on the loan! Needless to say he was pissed! He then went to his credit union and got his own financing. Meanwhile I've signed paperwork for a 2016 with my sister-in-law as a co-signer, with strict instructions that I AM TO BE THE PRIMARY or no deal. I was told it was understood. They let me take the car so I assumed no problem. After a week and a half of only one hit on my credit report, Rafael from finance calls me on a SUNDAY to say he needs check stubs from me and Mary and he will be in touch. Now the hits start coming to my credit report. What the hell have they been doing for over a week? I call him on Tuesday. No call back. I call him on Wednesday. No call back. I then call Billy and tell him if a deal is not done by Friday, I will be returning the car. He says he will get my message to the right people. On Thursday I get a letter of denial with my Sister-in-law as the primary buyer! Then Rafael calls me to say that he got a deal done and needs me and Mary to come to the dealership and sign new paperwork because they couldn't get the deal done with me as the primary! THEN he states that actually he can't get it done with me on the loan at all! What?! Why would I make payments on a car and not get credit? That's when I got really upset and said "I specifically told you not to do that!" He then tells me it was upper management that did it. Needless to say I told him I would bring the car back on Friday and I want my down payment back! I'm a GM of a hotel so I know running a business is difficult. But to be made to believe one thing then have something else happen not once, but twice to me AND also to my brother is despicable. I wanted to give you the opportunity to respond before I take this up with the BBB, the Attorney Generals office, and any social media outlet I can find to let the community know how dishonest your company is.